Returns

Returns and Exchanges

If you are not satisfied within 60 days of purchase, you may return it to us if the following guidelines are met. Contact Customer Service customerservice@usababymn.com to receive a Return Authorization Number (RA) to allow us to track your return. Please note that all returned merchandise must be intact, new and unused in its original packaging with all the documentation, parts and accessories to ensure full credit. New and unused means it must be in saleable condition, not used, dirty or washed. We will not issue refunds for any item that is not resalable. In addition, personalized items such as breast pumps, breast feeding accessories, undergarments, etc.. can never be returned if the seal is broken on the package.
No returns without a receipt.
Returns with a "Gift reciept" will be issued store credit.
On returns of "stocking" merchandise a 30% restocking fee of the sales price will be charged if the box has been opened.
This policy does not apply to Floor models, "As-is" merchandise, Special orders, Clearance or Discontinued merchandise. These are subject to a "Final Sale" policy.
Purchases made with a check or cash over $25 will receive a refund check within 10 to 14 days
In-store Credits are valid for one year from the date issued and are only valid at USA Baby Richfield, Minnesota
CARSEATS CANNOT BE RETURNED ONCE THE BOX HAS BEEN OPENED REGARDLESS OF THE TIMEFRAME! We cannot sell used carseats and will not chance a returned seat in inventory.

Damaged Merchandise
Unfortunately, packages sometimes get damaged in transit. Please make every effort to inspect your package prior to acceptance from the delivery service. If your package has visible exterior damage, please note this on the shipping document you are requested to sign at the time of delivery. If the item is damaged, please contact our Customer Service Department immediately. We will either replace the the broken parts if possible or ship out a new item at our discretion and at our expense. Please be sure to have the following information available: model number, serial number, part number and date of manufacture. Requests for replacement parts will be processed as quickly as possible.

Defective Merchandise
For items that are found defective 30 days after purchase, please contact the manufacturer directly for warranty information. We are not able to replace defective items 30 days after purchase.

Special Order Return Policy
Items that are not normally stocked are considered Special Order. These items are ordered based upon the customer's request are therefore are not returnable to the manufacturer. All Special Order Items are NON-CANCELLABLE and deposits are NON-REFUNDABLE after the merchandise is ordered from the manufacturer (usually 24hrs). In addition, shipping charges cannot be refunded.